pROBLEMS WITH URINE SPRAYING or toileting outside the litter tray

Does your cat spray urine on walls or furniture, or pee and/or poo outside their litter tray on the floor, soft furnishings or your clothes, or in the sink or bath?

Well, you’re in exactly the right place
I can help you understand the cause of your cat’s spraying or why they are toileting outside the tray and find a lasting solution to prevent inappropriate urine marking and encourage reliable litter tray use.

LIFE CAN feel really STRESSFUL WHEN…

your cat is spraying or toileting outside the litter tray

If your cat is spraying around the house or repeatedly peeing and pooing outside the litter tray, it can be incredibly frustrating, upsetting and, at times, completely overwhelming. Nobody wants to feel on edge in their own home, constantly worrying about smells, stains, damaged furniture and flooring or where you’re going to discover the next puddle of urine or pile of faeces.

You’ve probably found your way here because things have reached breaking point. You’ve tried everything you can think of and taken advice from family, friends, social media, and the internet, but despite your best efforts, the problem persists, and you’re not sure what to do next. You might be wondering if your cat is doing it out of spite or laziness, or even blaming yourself (and no, this isn’t your fault).

The truth is, cats don’t spray or toilet outside the tray to be “naughty,” to “punish” you, or as a “dirty protest.” This behaviour always has an underlying emotional, environmental or medical cause. Your cat's behaviour is communication — it's their way of expressing that they don't feel safe, secure, or able to cope with something in their world.

Of course, you love your cat deeply (even if you’re struggling with their behaviour right now), and you just want to feel relaxed at home again. You want to understand what’s going on, stop the spraying or accidents, and help your cat feel happier and more secure. But with so much conflicting advice out there, it’s hard to know what will actually help.

Don’t worry — you’re in the right place!

I’m here to help…

These situations are stressful for you and your cat.

The key to resolving problem behaviour is understanding why it’s happening in the first place. Rather than relying on quick fixes that only address the symptoms, we need to uncover the underlying causes and create lasting positive change that supports your cat’s wellbeing.

That’s where I can help. With a compassionate, evidence-based approach and practical guidance tailored to your individual circumstances, I’ll help you understand what your cat is trying to communicate, identify the factors driving their behaviour, and devise a personalised behaviour modification plan to support meaningful, long-term improvements. Together, we can help your cat feel safer, more comfortable, confident, and content, creating a happier, more harmonious home for both of you.

Imagine feeling confident that you have the knowledge and support to meet your cat’s needs and help them overcome their challenges, allowing you to stop worrying about their problem behaviour and enjoy sharing your home with them.

Wouldn’t that take a weight off your shoulders?

A comprehensive package of support:

Your investment includes:

  • Information gathering from you and your referring vet to ensure our time together is focused, productive, and tailored to you and your cat.

  • A review of your home/garden video tour and analysis of any relevant video footage or photos showing the problem behaviour.

  • An initial 2-hour (approx.) online consultation, where we’ll explore the issues you’re experiencing, discuss your cat’s history, lifestyle, environment, emotional state and the motivation for their behaviour, identify contributing factors, and begin developing a tailored plan of action.

  • A comprehensive written behaviour report and personalised behaviour modification plan with practical and pragmatic guidance to tackle the issue, including video links and exclusive resources to support you every step of the way.

  • A separate report for your referring veterinary surgeon’s records, and ongoing liaison to provide progress reports and, where necessary, discuss your cat’s case.

  • A 45-minute follow-up session (within 60 days of your initial consultation) to help with the practical implementation of the plan and troubleshoot any issues (includes a summary emailed to you and your vet).

  • 12 weeks of client-led email support to address any queries, provide timely guidance and reassurance when you need it, and celebrate your successes.

  • Completion of any relevant insurance claim paperwork.

  • An ethical, science-led approach grounded in up-to-date feline behaviour research and years of experience helping cats and their caregivers facing similar challenges.

  • A clear understanding of your individual cat and the challenges they’re experiencing, so you can support them in a way that meets their emotional and behavioural needs and strengthens your bond.

  • The reassuring knowledge that you are following expert advice and doing everything you can to help your cat overcome their problems and enjoy life.

Investment: £475

You can choose how to pay when booking, including the option to spread the cost with Klarna, if eligible.

NB. You may also be able to make a claim on your pet insurance – please check your policy.

Take the first step towards transforming your cat's behaviour…

“Effective action plan that saw noticable results in no time”

"Claire was amazing in helping us with Woody's toilet troubles. Swift and effective action plan that saw noticeable results in no time. Claire is warm and kind too, a joy to chat to and so, so helpful – would recommend to anyone!"

– CJ and Emily with Woody and Buzz

This comprehensive package of behaviour support is perfect for:

  • Cat guardians experiencing challenges with their cat urine spraying indoors or house soiling (urinating or defecating outside the litter tray).

  • Cat guardians who are struggling to litter train their kitten or cat.

  • Cat guardians who are concerned that their companion is unhappy and experiencing anxiety, fear or stress, or struggling with changes to their physical or social environment.

  • Cat guardians who feel like they’ve tried everything to resolve their cat’s undesirable spraying or toileting behaviour, but still aren’t seeing lasting improvement.

Does this sound like you?

“Claire has a wealth of experience – we thoroughly recommend her service!”

"We have consulted with Claire on a number of issues with our deaf Maine Coon, including peeing in his drinking fountain, pooing in the kitchen sink and introducing a new cat. Claire has a wealth of experience and has helped us resolve all of our concerns. We thoroughly recommend her service!"

– Charlotte-Eve with Tiger

Ready to get started?

Book your package

Tell me a bit about your cat and the behaviour issue you’d like help with. Click the button below, and it’ll take you straight to the contact page.

01

I’ll send you the details

I’ll ask you to obtain a referral from your vet and to complete a pre-consultation questionnaire. Please ensure these are returned to me at least 48 hours before your appointment.

02

Let’s get started!

We’ll begin with an initial consultation, to unpick your cat’s issues and determine a way forward. I’ll send you a personalised behaviour modification plan and provide support and guidance every step of the way.

03

Ready to begin the journey towards a well-behaved and happy companion? Book now to get started!

 FAQs

  • I can provide support for a wide range of behavioural issues. Get in touch to discuss your cat’s needs and I’ll let you know whether I can help. If necessary, I can refer you on to another trusted colleague.

  • Cats are sentient beings with individual personalities and complex emotions, and problem behaviours are often multifactorial, requiring time, understanding and dedication to manage. While there are no magical fixes and I cannot guarantee specific results, my behaviour modification programmes are designed to achieve positive, lasting change. My role is to help you understand the underlying motivation(s) for your cat's behaviour and to provide you with the appropriate management and behaviour modification techniques to address these stressors. I can’t wait to give you the support and guidance you need to help you and your cat succeed.

  • Please be aware that behaviour change is affected by variables other than the ones that we manipulate or have any choice about, and changing a well-established behaviour takes time and commitment. I will provide you with my professional help and advice, but the success of the programme is dependent on you following my recommendations and, to a certain extent, upon how deep-rooted the behaviour problem is. The suggestion of a package does not, therefore, imply or guarantee a specific outcome during that time period. There are no quick fixes and in most cases, you should expect to see improvement in weeks to months rather than days.  Depending on progress and any obstacles to implementation or changes in circumstances, it may be necessary to adjust the behaviour modification plan to ensure it meets you and your cat's needs.  Making the recommended changes can sometimes be difficult for caregivers, and following the plan requires patience and commitment from everyone in the household. Changing well-established behaviour takes time, and unfortunately, on occasion, problem behaviours will persist, but we can work to manage and reduce the severity and impact of these.  In rare cases, I may feel that improvement is unlikely given the circumstances, and alternatives such as rehoming, may need to be considered.  A risk assessment will form part of the report that you receive.

  • Cat welfare is my priority. I use environmental management, enrichment and positive reinforcement training techniques, focusing on rewarding desired behaviours rather than punishing unwanted ones and giving your cat choice and control, to help them feel safer, more secure, relaxed and confident. This approach ensures a safe and enjoyable learning environment for your cat and promotes long-term behavioural changes.

  • Multi-cat households with interrelated behaviour or training concerns count as one case. Multi-cat households with non-interrelated behaviour or training concerns will be treated as separate cases, requiring individual consultations and treatment plans, and package/consultation fees will be charged per cat.

  • Many pet insurance companies will reimburse the fees for behaviour consultations if you have the right level of cover. Before booking, please check your policy and contact your insurance company to advise them that your vet has referred you to a behaviourist who is an Associate Clinical Animal Behaviourist Member of the Association of Pet Behaviour Counsellors (APBC) and a full member of International Feline Behaviourists (IFB), and they will let you know what is covered.

  • Yes, in accordance with the Veterinary Surgeons Act and the APBC/ABTC Code of Conduct, which requires that all members work solely on veterinary referral, you will need to arrange a vet referral prior to your initial consultation with me. Behaviour and health are intrinsically linked and in a large proportion of behaviour cases pain/an underlying medical condition is found to be a contributing factor, so the first step in addressing any behavioural problem is to ensure that your cat undergoes a full health check by a Veterinary Surgeon to rule out any underlying medical condition. Any change in your cats normal behaviour needs to be discussed with your vet, even if it doesn't seen directly relevant to the problem behaviour. Veterinary referral also allows me to consider your cat's medical history and how pain or medical conditions may be influencing their behaviour.

  • Your initial consultation will be approximately two hours long. The first half will be an in-depth discussion about your cat, their background, behaviour and an exploration of the challenges you've been experiencing. I'll assess your cat's emotional state and motivation for the problem behaviour, identifying what initiated it and how it is being maintained. Understanding your cat is important for you to be able to embark on your behaviour modification journey as a team. We'll work out a way forward, taking into consideration your individual circumstance, and I'll give you first aid advice to action immediately, then within 7 working days, I'll email you a comprehensive report and bespoke behaviour modification plan tailored to meet your and your cat's specific needs. The plan typically involves a combination of environmental changes, management and enrichment to increase your cat's sense of safety, security and confidence, along with changes to their lifestyle to increase their sense of predictability, consistency, choice and control. Dependent on the problem, the plan may also include a desensitisation and counter-condition programme and/or positive reinforcement training.

  • Absolutely, your package includes a 45-minute follow-up consultation (within 60 days of your initial consultation) and 12 weeks of client-led email support, so you have swift access to advice should you have any questions or concerns. 

    Should you require ongoing support, additional one-hour online consultations may be booked at a cost of £125, inclusive of a written summary emailed to you and your vet, and four weeks of client-led email support.

    Please note, follow-up consultations can only be booked following the purchase of a comprehensive behaviour support package and must be booked within six months of the initial consultation, or further assessment may be required.

  • I know what you’re thinking; in person must be better, right? In fact, for most clients and circumstances, remote consultations are preferable to in-person consultations. There are several key advantages, including:

    • Your cat’s behaviour may be different if a behaviourist visits your home. Cats often hide or act more cautiously than usual if there’s an unfamiliar person in their territory. I will likely observe a more accurate representation of your cat’s behaviour if I’m not physically in your home, allowing for a more comprehensive assessment.

    • The presence of an unfamiliar person in your cat’s home environment may cause them to experience fear, anxiety and stress, negatively impacting their behaviour and emotional well-being.

    • A house/garden layout plan and video tour will allow me to evaluate your cat's home environment and identify any stressors which may not be evident during an in-person consultation.

    • I can demonstrate interventions and training techniques with my cats and then watch you implement the training/behaviour modification plan with your cat(s).

    • I can demonstrate cat toys and puzzle feeders, and show you optimum litter box and scratching post setups.

    • I can work with you wherever you live.

    • Online consultations do not incur mileage and travel time costs.

Take the first step towards understanding your cat better and creating a happier future for everyone.

ready to help your CAT overcome their problems?